Policies / Business Rules
They need to exist in machine-readable format to become guardrails.
In one sentence
The company’s own rules: discount limits, compliance, LGPD, brand voice. In a Cognitive Enterprise, they need to exist in machine-readable format to become guardrails and enter the agents’ context.
Before
Rule written in prose in the manual
What it does
Machine-readable format
After
Becomes a guardrail and enters the context
Example
“Don’t mention the school” used to turn into a debate every time because it lived as prose in a manual. Rewritten as a structured rule (prohibited field, reason, exception, owner), it enters the agent’s context and becomes a guardrail in the code. Now the policy no longer depends on who read the manual.
In practice
- One policy per file: field, reason, exception, owner.
- Every policy needs a version and an effective date.
- A policy without a corresponding guardrail is not yet being applied by anyone. Mark which ones have already become code.
How to make it tangible
Rewrite business rules in structured format: field, reason, exception, and owner.
Connects with
Translated from Portuguese with AI assistance.