DRI (Directly Responsible Individual)
The DRI manages agents, and accountability still has a first and last name.
In one sentence
The human explicitly accountable for an outcome, even when agents execute. In a Cognitive Enterprise, the DRI manages agents instead of people, and accountability still has a first and last name.
Before
Agents do the work
What it does
A human is accountable for the outcome
After
Accountability with a first and last name
Example
Correspondence has a DRI: Marina. Agents write, the suite measures, the dashboard monitors. When a letter goes out wrong, the question “who is accountable for this” has a named answer. Marina does not review all 4,000 letters; she is accountable for the system that produces them.
In practice
- One name per process, written where everyone can see it.
- The DRI is accountable for the system; they do not review each output case by case.
- A process without a DRI does not move up to the next autonomy level.
How to make it tangible
A name written next to each agentic process, belonging to a person rather than a department.
Translated from Portuguese with AI assistance.