Satisfaction (% achieved)
The informal version of the eval. Any criterion that repeats should become an item in the suite.
In one sentence
A metric for how much the delivered result meets the desired outcome. Informal version of what evals formalize: whenever possible, convert satisfaction into measurable criteria.
Before
Impression of the result
What it does
Break it down into measurable criteria
After
Becomes an item in the eval suite
Example
"The letter was 80% of what we wanted" was the assessment in the first week. It helps decide whether the project continues, but it doesn’t say what to improve.
When the team broke the 80% down into five criteria, it became: fidelity 96%, tone 71%, length 100%. From then on, the team knew where to adjust.
In practice
- Break “it turned out well” into named criteria the first time the phrase appears.
- Score by criterion instead of giving one overall score, which hides the problem in the average.
- Any criterion that repeated twice becomes an item in the suite. No exceptions.
How to make it tangible
Break “it turned out well” into named criteria and score each one separately.
Connects with
Translated from Portuguese with AI assistance.